Order Problems All credit card orders from the Howard Alden Web Site will be processed by CCNow, our authorized online retailer. If you have billing questions Would like a refund Have a problem with your credit card bill Want to look up an order you placed Want to cancel an order please go to the CCNow customer support page at http://www.ccnow.com/custsvc.html or call CCNow at 1-877-CCNOW-77. Concerning all orders placed by mail please send an e-mail to orders@howardalden.com or call 212.663.6405 NOTE: There are no refunds on orders that have already been shipped. Thank you